Shipping Policy
At Matrix Attack Apparel, we strive to provide you with a seamless and efficient shopping experience, from the moment you place your order to the time it arrives at your doorstep. Please review our shipping policy below to understand how we handle shipping and delivery.
Shipping
1. Processing Time: All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or holidays.
2. Free Shipping: We offer free standard shipping on all orders.
3. Customs, Duties, and Taxes: Matrix Attack Apparel is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Order Tracking
1. Tracking Number: Once your order has been shipped, you will receive an email with your tracking number. Use this number to check the status of your delivery on the carrier’s website.
2. Lost or Stolen Packages: Matrix Attack Apparel is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
Shipping Restrictions
1. P.O. Boxes: We do not ship to P.O. boxes. Please provide a physical address during checkout.
2. Restricted Locations: Due to various restrictions, we may not be able to ship to certain international locations. If your order cannot be shipped to your location, we will contact you immediately.
Shipping Delays
While we aim to deliver your order within the specified time frame, shipping delays can occasionally occur due to unforeseen circumstances such as severe weather, carrier delays, or customs processing. We appreciate your understanding and patience.
Contact Us
If you have any questions or need assistance with your order, please contact our customer service team at support @onecarbonshopl@gmail.com We are here to help!
Thank you for choosing One:Carbon. We value your business and look forward to providing you with exceptional service.
Refund Policy
At One:Carbon, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we are here to help. Please read our refund policy carefully to understand your rights and how to initiate a return or refund.
Returns
1. Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that have been worn, altered, or washed are not eligible for return.
2. Return Window: You have 30 days from the date of delivery to return your item for a refund or exchange.
3. Non-Returnable Items: Certain items are non-returnable, including gift cards and final sale items.
How to Initiate a Return
1. Contact Us: To initiate a return, please contact our customer service team at onecarbonshop@gmail.com with your order number and the reason for your return. Our team will provide you with a return authorization number and further instructions.
2. Packing and Shipping: Please securely pack the item in its original packaging and include the return authorization number. You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Refunds
1. Processing Time: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
2. Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).
3. Late or Missing Refunds: If you have not received your refund after 10 business days, please check your bank account again and contact your credit card company. If you still have not received your refund, please contact us at refunds@matrixattackapparel.com.
Exchanges
1. Eligibility: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at exchanges@matrixattackapparel@gmail.com with your order number and details of the issue.
2. Processing Time: Once we receive your item for exchange and inspect it, we will send out the replacement item within 5-7 business days, subject to availability.
Gifts
1. Gift Returns: If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be mailed to you.
2. Gift Refunds: If the item was not marked as a gift or the gift giver had the order shipped to themselves, we will send a refund to the gift giver.
Shipping Costs
1. Return Shipping: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
2. Exchanges: If you receive a defective or damaged item, we will cover the shipping costs for the return and replacement.
Privacy Policy
At One:Carbon, we are committed to protecting your privacy and ensuring that your personal information is handled with care. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to protect it. By using our website and services, you agree to the terms of this Privacy Policy.
Information We Collect
1. Personal Information: When you place an order, create an account, or sign up for our newsletter, we may collect personal information such as your name, email address, shipping and billing address, phone number, and payment details.
2. Usage Data: We collect information on how you interact with our website, including your IP address, browser type, pages visited, and the time and date of your visits. This helps us improve our website and services.
3. Cookies: Our website uses cookies and similar technologies to enhance your browsing experience, personalize content, and analyze website traffic. You can manage your cookie preferences through your browser settings.
How We Use Your Information
1. Order Processing: We use your personal information to process and fulfill your orders, including payment processing, shipping, and providing order updates.
2. Customer Service: Your information helps us respond to your inquiries, provide customer support, and resolve any issues you may encounter.
3. Marketing: With your consent, we may use your email address to send you promotional offers, updates, and newsletters. You can opt-out of these communications at any time by following the unsubscribe link in the email.
4. Website Improvement: We analyze usage data to improve our website’s functionality, enhance user experience, and develop new features and services.
Information Sharing and Disclosure
1. Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, shipping orders, and providing customer support. These providers are obligated to protect your information and use it solely for the purposes we specify.
2. Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).
3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you of any such change and ensure that your information remains protected.
Data Security
We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, secure socket layer (SSL) technology, and access controls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights and Choices
1. Access and Correction: You have the right to access and update your personal information. You can do this by logging into your account or contacting us directly.
2. Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.
3. Deletion: You can request the deletion of your personal information, subject to certain legal obligations.
4. Opt-Out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe link in the emails or contacting us directly.
Children's Privacy
Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the effective date at the top of this page.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at privacy@onecarbonshop@gmail.com
Thank you for trusting One:Carbon with your personal information. We are committed to protecting your privacy and ensuring a safe and enjoyable shopping experience.